Refund policy

Return & Refund Policy

Every pair of socks on CustomSportSocks.com is custom made to order — designed, knit, and produced specifically for you after you place your order. Because of this, we are unable to accept returns or exchanges once an order goes into production.

All Sales Are Final

Once your order enters production, it's final. Because each pair is made specifically for you, we're unable to accommodate:

  • Returns or exchanges
  • Refunds
  • Order cancellations
  • Changes to artwork, sizing, colors, or other order details

Please double-check your design, sizing, and order details carefully before completing checkout.

24-Hour Cancellation & Change Window

Since production starts quickly, we give you a short window to change your mind. You may cancel or request changes to your order within 24 hours of placing it by emailing us at info@customsportsocks.com or calling us at 888-519-0208. Once that 24-hour window has passed, your order moves into production and can no longer be canceled, changed, or refunded.

If Something Went Wrong on Our End

Because every order is custom-produced, minor variations are a normal part of the process and are not considered errors — for example, colors can appear slightly different on screen than in person depending on your monitor, and this is not grounds for a return or replacement.

That said, if we made an actual mistake — such as shipping the wrong design, a manufacturing defect, or damage in transit — reach out to us at info@customsportsocks.com or 888-519-0208 and we'll work with you to make it right. We review these situations case by case, so we can't guarantee a specific outcome in advance, but genuine errors on our part will be accommodated.

Contact Us

CustomSportSocks.com info@customsportsocks.com 888-519-0208